Refund policy
We want you to shop with confidence at intlligent for life store . Please review this policy before placing an order.
Return Eligibility
Subject to applicable consumer protection laws, you may request a return within [14 DAYS] of delivery.
To qualify for a voluntary return, the product must:
- Be returned with all accessories, components, and items supplied with the order.
- Be in the condition required by applicable law and the return terms disclosed for that product.
- Include the order number or other valid proof of purchase.
Opening a product's original packaging does not automatically make it ineligible for a return. However, use, damage, missing accessories, or changes to the product's condition may affect eligibility where permitted by law.
These requirements do not limit any mandatory return, refund, or cancellation rights provided by applicable law.
Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or defective item, contact [SUPPORT EMAIL] promptly.
Please include your order number, a description of the issue, and photographs or videos where appropriate.
We will review the issue and arrange an appropriate remedy, which may include a replacement, repair, refund, or another solution required by applicable law.
Do not discard the product or its accessories before contacting us about a shipping damage or product issue.
How to Request a Return
1. Email support@intlligentforlife.store with your order number.
2. Explain the reason for the return.
3. Wait for return instructions and authorization, where required.
4. Ship the item using the instructions provided.
Please do not send a return to an address that has not been confirmed by our support team.
Return Shipping Costs
For voluntary returns, return shipping costs are the customer's responsibility unless otherwise stated.
If an item is defective, incorrectly supplied, damaged on arrival, or otherwise qualifies for a remedy under applicable law, we will handle return shipping costs as required by law.
Refund Processing
Once a returned item has been received and assessed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless another method is agreed upon and permitted by law.
The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, and payment method.
Non-Returnable Items
Certain products may be excluded from voluntary returns where legally permitted, including products that are personalized or items sealed for health or hygiene reasons after their seal has been broken.
These exclusions do not apply where prohibited by law or where a mandatory consumer remedy is available.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after the order has been dispatched.
Your statutory cancellation rights, where applicable, remain unaffected.
Contact
For returns and refunds, email support@intlligentforlife.store.